This policy is a template written for Trendy Tulip. Please have it reviewed by a legal professional and update the bracketed details before launch.
7-day easy exchange
Didn't get the fit right? You can request a size or style exchange within 7 days of delivery.
Conditions
- The item must be unused, unwashed and with all original tags and packaging intact.
- Sale items marked "final sale", innerwear and customised items cannot be exchanged.
- Each item can be exchanged once.
How to request an exchange
- WhatsApp or email us your order ID, the item and the size/style you want.
- We'll arrange a reverse pickup where available, or share our return address.
- Once we receive and check the item, we dispatch the replacement within 3–5 working days.
If your requested replacement is out of stock, we'll offer another style or a store credit of equal value.
Damaged, defective or wrong items
If you receive a damaged, defective or wrong item, tell us within 48 hours of delivery with photos (and an unboxing video if possible). We will replace the item at no cost, or — if a replacement isn't possible — refund the amount you paid.
Refunds
Because orders are paid in cash, approved refunds are sent to your bank account or UPI ID within 5–7 working days after we receive the returned item.
Cancellations
You can cancel an order free of charge before it is shipped. Contact us as soon as possible.
Contact
support@trendytulip.in · +91 95606 75470 · Mon–Sat, 10:00 AM – 7:00 PM